EOC- Best Customer Service Experience

There are many times that we have memorable shopping experiences both good and bad. Many of the experiences help us decide whether or not we want to continue having these types of experiences and can make or break our relationship with the brand and/or company. I frequently shop for clothes for myself and loved ones and have had over a thousand experiences, but one experience will forever stick out in my mind. Your wedding is supposed to be one of the biggest days of your life, and for women picking out your dress is just as important as saying the big "I DO!" My bridal party and I had pre-planned what we wanted to do and what stores we wanted to go to so we could find the perfect dress. I knew what I wanted but had a budget that most women would consider ridiculous. I had $400 I could spend on the dress. Keep in mind this is what you dream of since your about 7 years old. I wanted the classic princess style ball-gown dress that would make me feel special on one of the biggest days of my life. We started out at a thrift store of all places to see if there were any good finds. After trying on two oversized dresses it was time to play ball in the big leagues. We went to David's Bridal because it was the perfect season for discounted dresses and they have virtually every style you could think of by a variety of designers. I tried on several gowns but even after I told the specialist about my budget I ended up falling in love with the puffiest...and prettiest... gown I had seen all day. I had my heart set on it from the moment I saw it but then came crashing down back to reality when the ticket said $900. After that disappointment we all regrouped to justify if this was really the dress and if going over budget was worth it. My friend suggested we try one last stop, trying to pull me out of my discouragement. We then headed to Celebrations which was a shop I had know for many of my friends getting Prom and Homecoming dresses there. I remember always hearing about how much their dresses were and felt even more reluctant looking for a wedding gown which is always more expensive then High School dance dresses. We walked inside and were instantly greeted. I was very honest about my budget but never once felt like I wasn't important. The woman that assisted me was kind and reminded me that anything is possible. She picked a few silhouettes for me that I did not think of trying which helped ease me into trying on more dresses. She could tell I was comfortable now and got the gowns that I had been drooling over previously. The first two ball gowns were gorgeous but they didn't scream what I was looking for. She then pulled the last one in my size and helped my try it on. It fit like a glove and was everything that I envisioned even after my David's Bridal dream dress nightmare. I got the approval from my bridal party and decided this was the one. As I walked up to the register all of the ladies made me feel very confident in my decision and made genuine small talk that made me feel comfortable. They brought the dress out for me and offered complimentary services that I respectfully declined and gave me a gift with my purchase. I had gone through what I thought was going to be a disastrous dress hunt and ended my day feeling happier than ever thanks to the great customer service they offered me. They were attentive the entire visit and were most importantly genuine about what they were helping me with. If I could suggest any place to go dress shopping it would always be Celebrations. Sometimes the smallest shop can make the biggest difference, and they did just that.